Terms and Conditions

Please note that refunds cannot be given on Gift Voucher purchases, Credit Vouchers or Discount Codes.

Refunds or Credit Notes can not be issued for clearance items, unless items received are not as described.

You may cancel your order by returning your unsealed (unopened with seal intact) goods to us within 7 days of the date you receive your order. Please contact info@shapeshifternutrition.co.uk if you intend to cancel and return your order.

We are unable to accept returns for products which have been opened or used. Any items returned in this condition without prior authorisation will result in our decision to withdraw the offer of a refund in whole or part.

All our deliveries are signed for, we use this service to ensure that your items are delivered to you in the safest way possible. Please try to ensure that you get your items delivered to an address where someone will be present, and can sign for them. If you would like your item to be left in a safe place, please contact us. Please note, if you advise us to have your order delivered to a safe place, we cannot be held responsible if your package goes missing. Orders delivered to a safe place are non-refundable if missing. Claims that a package is missing must not contradict the delivery confirmation from the courier (which includes photographic proof and GPS coordinates for the location the package has been delivered to), we will be unable to refund or replace orders that have been confirmed as delivered by the courier, where sufficient proof of delivery has been provided. Sufficient proof of delivery includes, but is not limited to, photos in front of or near the stated delivery address, photos of the package in a safe place at the stated delivery address and GPS coordinates that match your address.

Delivery to office buildings, business addresses, buildings with communal areas or shared spaces, and buildings with multiple addresses is at your own risk. If you request that your package be delivered to any of the buildings & addresses mentioned, please be aware that we cannot refund or replace items that go missing. Royal Mail use GPS tracking to prove a delivery has reached its destination, once we have this confirmation, delivery to this type of address is considered complete.

Delivery times are not guaranteed, if a package is stuck in transit, or delayed for reasons out of our control (such as strikes or errors made by the delivery company), we cannot issue a refund or replacement until the package is considered lost. The package will only be considered lost after 30 days. Only when a package is considered lost, will we then arrange a refund or provide a replacement.

Concerns relating to the flavour, taste or quality or effectiveness of a product should be directed to the manufacturer of the product who’s name, address and telephone number will be printed on the product label. We are unable to offer any credit note or refund for any reason due to these issues.

Requests for refunds can take up to 7 days to be completed.

Any claim for items damaged upon delivery must be made within 5 working days of the delivery date. Claims for non-receipt of goods must be notified to customer services within 10 working days of the despatch of the order, or within 7 days of any tracking information stating delivered, either signed for or left in a safe place. We endeavour to answer all emails but due to a high volume of them if you do not receive a reply via email in 3 working days please phone us on 028 3832 8895 to resolve any issues.

Claims for damaged good must include a photo of the damaged goods taken as soon possible to when it has been received, within the packaging if possible if damage is not visible before being removed from the box a picture of the damage is acceptable. We will not replace or refund for any product without evidence of the damage. Damaged goods must be returned in order for us to refund or replace your order.

Shapeshifter Nutrition reserve the right to cancel any order right up to the point of delivery.

This policy does not affect your legal rights under the Distance Selling Regulations or other legislation.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

All Returns are subject to a 5% Administration fee.

Any postage costs incurred as the result of a return will be paid by the consumer.

You are legally entitled to request details of the personal information which we hold about you, under the UK’s Data Protection Act 1998.

Please ensure that all ingredients within the products on our website are legal within your country before purchasing. We will not be responsible for customs holding or destroying parcels due to forbidden ingredients in countries outside of the UK.