Terms and Conditions

At Shapeshifter Nutrition, we are committed to providing premium-quality products and exceptional customer service.

These Terms and Conditions outline your rights and responsibilities when purchasing from us. By placing an order, you confirm that you have read, understood, and agree to the terms below.

1. Orders & Special Offers

1.1 Promotional Offers & Coupons

• All promotional offers are available while stocks last.

• Only one discount or coupon may be applied per order.

• Coupons and discounts cannot be combined with:

  • Sale or clearance items

  • Bundle or bulk-buy offers

  • “Brand of the Month” promotions

  • Free gift promotions

  • Any other coupons or discounts

1.2 Product Exclusions

Certain products are excluded from promotional discounts unless explicitly stated otherwise, including but not limited to whey protein powders, such as Optimum Nutrition Gold Standard Whey.

1.3 Payment Methods

Some promotional offers may not be compatible with all payment providers (e.g., Revolut). If you experience difficulty applying a discount, we recommend completing your purchase using Opayo.

1.4 Right to Cancel

Shapeshifter Nutrition reserves the right to cancel any order at its sole discretion prior to dispatch or delivery.

In the event of a cancellation, you will be notified and any payment made will be refunded in accordance with applicable payment processing times.

We are committed to ensuring your order arrives quickly, securely, and in excellent condition.

2.1 Recommended Delivery – Royal Mail Tracked 24 (Signed For) – £5.99

Benefits:

• Full tracking with real-time updates

• Signature required upon delivery

• Parcels will not be left unattended

• Enhanced security and peace of mind

• Ideal for important or high-value items

Estimated Delivery: 1–2 working days
Delivery times are estimates, not guarantees.

2.2 Non-Signed For Delivery Services

Available options:

• Royal Mail Tracked 48 – £3.99 (2–3 working days)

• Royal Mail Tracked 24 – £4.99 (1–2 working days)

• Royal Mail Tracked 48 – FREE for orders over £60 (2–3 working days)

Important Information:

• No signature is required; parcels may be left in a designated Safeplace (e.g., porch, shed, doorstep).

• You can manage delivery preferences directly with Royal Mail using your tracking number.

• Once Royal Mail confirms delivery (including GPS tracking or photographic evidence), the parcel is considered successfully delivered.

• Shapeshifter Nutrition is not responsible for loss, theft, or damage after confirmation of delivery.

By selecting a non-Signed For service, you acknowledge that:

• The service does not require a signature.

• Royal Mail determines the final delivery location.

• Delivery is deemed complete once confirmed by the courier.

2.3 Delivery to Businesses or Shared Addresses

• Responsibility transfers to you once delivery is confirmed by the courier.

• Parcels may be delivered to reception, mailrooms, communal areas, or designated delivery points.

• Gated or restricted-access locations may experience delays or redirection to collection points.

• Tracking confirmation constitutes fulfilled delivery, even if you have not personally received the parcel.

We recommend Signed For services for added security in shared or communal locations.

2.4 Delays in Transit

Delivery times are estimates and are not guaranteed. Shapeshifter Nutrition is not responsible for delays caused by:

• Courier operational issues

• Strikes or industrial action

• Severe weather conditions

• Customs inspections

• Public holidays

Refunds or replacements will not be issued solely due to delivery delays.

3.1 Definition of a Lost Parcel

A parcel is considered lost if it has not been delivered within 14 working days from the expected delivery date.

3.2 Steps to Take

Step 1 – Submit a Claim to Royal Mail
Obtain a claim reference number through the Royal Mail Claims Centre.

Step 2 – Contact Us
Email your claim reference along with your order details to info@shapeshifternutrition.co.uk. Include:

• Full name

• Order number

• Tracking number

• Royal Mail claim reference

Step 3 – Resolution
Once Royal Mail confirms the claim outcome, we will either:

• Dispatch a replacement (subject to stock availability), or

• Issue a full refund

Processing Time: Up to 14 working days from the parcel being officially classified as lost.

3.3 Proof of Delivery

If Royal Mail provides proof of delivery (GPS, signature, or photographic evidence), the parcel is considered successfully delivered, and no refund or replacement will be issued.

4.1 Compliance with Local Regulations

Customers outside the UK are responsible for ensuring products comply with the laws of their destination country.

• This includes ingredient restrictions, supplement regulations, and import limitations.

• Shapeshifter Nutrition cannot be held liable for orders that fail to comply with local laws.

4.2 Customs, Duties & Taxes

• Customers are responsible for any applicable import duties, taxes, or customs charges.

• Shapeshifter Nutrition is not responsible for parcels delayed, held, returned, or destroyed by customs authorities.

• Original shipping fees are non-refundable if parcels are returned or destroyed due to unpaid duties or customs issues.

5.1 Eligibility for Returns

• Returns accepted within 14 days of delivery for most unopened and unused products.

• Items must be in their original packaging, sealed, and accompanied by proof of purchase.

Health & Safety Notice: Opened or used consumable products cannot be returned unless damaged, faulty, or incorrect upon arrival.

5.2 Non-Returnable Items

Non-returnable products include:

• Opened or partially used consumables

• Taste or flavour preference items

• Pre-workout supplements

• Sleep supplements

• Fat burners

• Clearance or promotional items (final sale)

Rationale: Safety, hygiene, and individual variation in supplement response prevent resale.

5.3 Damaged, Faulty, or Incorrect Items

• Notify us within 7 days of delivery with photos of the product, packaging, and shipping label.

• Verified claims will receive a free return, replacement, or refund.

5.4 Right to Cancel (Cooling-Off Period)

• Under UK law, customers may cancel within 14 days of receiving goods.

• Items must be unopened, unused, and in original packaging.

• Opened consumables are exempt for hygiene reasons.

• Returns without prior authorisation may not be accepted.

5.5 Non-Refundable Circumstances

Refunds are not provided for:

• Personal reactions or sensitivities

• Taste or flavour preferences

• Subjective dissatisfaction where products are not faulty

5.6 Return Shipping Costs

• Customers are responsible for return shipping unless the item is damaged, faulty, or incorrect.

• Use a tracked service, as we are not liable for lost returns.

5.7 Refunds

• Processed within 5–7 business days after inspection.

• Issued to the original payment method.

Free Shipping Adjustment: Returns reducing the order below £60 will incur an £8 deduction for original shipping. No deduction applies for faulty or incorrect items.

5.8 Exchanges

• We do not offer direct exchanges.

• Return the original item for a refund and place a new order.

• Shipping fees apply if the new order is below £60.

5.9 Invalid or Incomplete Addresses

• Refunds issued upon receipt of returned parcels.

• £8 deduction applies for shipping/handling costs.

• Replacement orders are not automatic; a new order must be placed.

6.1 How We Use Your Personal Data

We collect and process personal data only as necessary to:

• Process and fulfil orders

• Provide customer support

• Communicate order updates

• Improve services

• Comply with legal obligations

We do not sell personal data. Sharing occurs only with service providers or when required by law.

6.2 Your Rights

Under UK GDPR, you may:

• Request access to your personal data

• Request corrections or erasure

• Object to or restrict processing

• Request data portability

• Lodge a complaint with the ICO

6.3 Exercising Your Rights

Contact us at info@shapeshifternutrition.co.uk.
Verification may be required, and we aim to respond within one month.

Nothing in these Terms, Delivery, Returns, or Privacy Policies limits your statutory rights under:

• Consumer Rights Act 2015

• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

• Any other applicable UK legislation

You retain all rights and protections provided by law.

For any questions regarding orders, returns, or delivery:

Email: info@shapeshifternutrition.co.uk
Phone: 028 9521 6177

Our team is committed to providing prompt, helpful support.

• 14 days – Eligible period to return unopened and unused products (from delivery date)

• 7 days – Timeframe to report damaged, faulty, or incorrect items

• 14 days – A parcel is considered lost if not delivered within this period from the expected delivery date